Technical & Troubleshooting
DON'T KNOW HOW TO ACCESS YOUR WEBINAR OR COURSE?
If you did not receive an email confirming the details of your webinar, eCourse, etc., after making payment, this means that you paid but did not complete your registration. After payment through the PayPal gateway, you should have been redirected to the course site to complete your registration.
Please email me and I will help you to complete your registration. Please note: once the webinar or class has started, you will have to wait for me to respond to you until after it has finished. I cannot troubleshoot technical difficulties once the class has begun.
HERE'S SOME TECH POINTERS TO HELP YOU:
You will need to download the zoom app either to your phone or computer in advance to be able to join the webinar. You can do this simply by clicking on this JOIN LINK or the one that is included your confirmation email after registering for a class.
Here's a short video walking you through how to do this: https://youtu.be/vFhAEoCF7jg
Here are step-by-step instructions for computer, android, iphone, etc.: https://support.zoom.us/hc/en-us/articles/201362193-How-Do-I-Join-A-Meeting-
ZOOM CONTACT SUPPORT:
Online submission via https://support.zoom.us/hc/en-us/requests/new
Phone dial-in +1.888.799.9666 ext 2 or +1.650.397.6096 ext 2
For Help/More Info:
https://support.zoom.us/hc/en-us/articles/201362003-Zoom-Technical-Support
SYSTEM REQUIREMENTS
An internet connection – broadband wired or wireless (3G or 4G/LTE)
Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
A webcam or HD webcam - built-in or USB plug-in
Or, a HD cam or HD camcorder with video capture card
Supported Operating Systems
Mac OS X with MacOS 10.6.8 /(Snow Leopard) or later
Windows 10
Windows 8 or 8.1
Windows 7
Windows Vista with SP1 or later
Windows XP with SP3 or later
Ubuntu 12.04 or higher
Mint 17.1 or higher
Red Hat Enterprise Linux 6.4 or higher
Oracle Linux 6.4 or higher
CentOS 6.4 or higher
Fedora 21 or higher
OpenSUSE 13.2 or higher
ArchLinux (64-bit only)
Supported Tablet and Mobile Devices
Surface PRO 2 running Win 8.1
Surface PRO 3 running Win 10
iOS and Android devices
Blackberry devices
Supported Browsers
Windows: IE7+, Firefox, Chrome, Safari5+
Mac: Safari5+, Firefox, Chrome
Linux: Firefox, Chrome
For more detailed requirements: https://support.zoom.us/hc/en-us/articles/201362023-System-Requirements-for-PC-Mac-and-Linux